PRODUCT CARE TIPS

While our jewellery is meant to be worn every day, but like most things in life it needs a little TLC along the way. Here are a few tips and tricks you must consider to keep your jewellery looking its sparkly best.

1. Put on your jewellery at last while dressing up.
2. Clean your plated jewellery gently, and don’t rub it.
3.  When not in use, keep your jewellery in a cool dry place.
4. Avoid contact with moisture (perfumes, lotions & other chemicals).
5. Take your jewellery off before showering, exercising, swimming & sleeping.
6. Store separately in a ziplock or microfibre pouches to prevent oxidation of silver.
7. Stone jewellery needs to be worn with extra precautions as it might get scratched or broken. Also, stones could be coloured, coated, treated and enhanced- based on the origin /availability of the stone.

We are committed to producing top-in-industry quality jewellery with a superior plating thickness. However, if your pieces are exposed to the products above, some tarnishing may occur. It may also naturally occur from certain skin’s PH levels.

Know Our Metals 

18kt gold plated sterling silver or gold vermeil  | Our vermeil pieces are made from 925 sterling silver base, plated with a thick gold plating of 18kt micron gold plating. The vermeil plating is 5x thicker than ordinary gold plating and nickel free. Fully fabricated from precious metals to ensure long lasting wear and lustre. To keep your piece looking its best, gently clean with a damp soft cotton cloth after every wear. Please do not use jewellery cleaner or polishing cloths or pads on vermeil pieces. Follow the care instructions above to ensure your jewellery shine lasts forever.

Sterling silver & fine silver | When worn regularly, silver usually retains its brightness. If kept on a dresser for long periods of time unworn, it can tarnish or “grey” (depending on the climate you live in). Exposure to products, salt water, or humidity can also affect this. You can easily rid your silver jewellery of tarnish with a simple polish and cloth. We recommend avoiding interactions with harsh chemicals, wearing your jewellery often to retain its natural silver brightness, and storing pieces in a jewellery box or airtight container when not being worn.

METALM offers re-polishing services at a minimal cost, so that your jewellery looks new as ever and can last a lifetime. If you would like to have your jewellery piece re-plated. Please contact us via email or WhatsApp. 

Returns and Shipping

All METALM orders are shipped within 2-4 business days and delivered within 7-10 business days. If you need a piece urgently, feel free to reach out to us on Whatsapp or Email us. We will try our best to send it to you asap. The timeline may vary depending upon your pincode.

All pieces are carefully checked before dispatch, if however you notice any damage or incase of damage during shipping, we will replace it for you. Kindly reach out to us using our contact number or email us directly within 24 hours of receiving the piece to report a problem. In that case, An unboxing video of the package is mandatory to be sent on Whatsapp.

Please note: The replacement will be subject to additional charges based on the nature of the request. We do not offer exchanges on purchases for hygiene reasons. Customised orders can neither be exchanged nor be returned. We do not offer refunds or returns on purchases made on www.shopmetalm.com. All purchases are final.